Frequently Asked Questions

Minimum order quantities vary by product and decoration method. Most apparel items start at 24 pieces, while some promotional products can start as low as 50 units. Contact us for specific minimums on the products you are interested in.

Getting started is easy. Simply browse our product catalog, choose the items that fit your needs, and submit a quote request through our contact form. Our team will follow up with pricing, mockups, and production timelines within one business day.

Standard production time is 2 to 3 weeks after artwork approval. Rush orders may be available depending on the product and order size. We will provide a clear timeline before you approve your order.

Yes. Every order includes a digital mockup for your approval before production begins. We will not move forward until you are completely satisfied with the design and placement.

We offer screen printing, embroidery, direct-to-garment (DTG) printing, heat transfers, sublimation, laser engraving, and custom labels or tags. The best method depends on your design, fabric, and quantity. We will recommend the ideal option for your project.

Yes, we use Pantone color matching to ensure your brand colors are accurate and consistent across all products. Provide us with your brand guidelines or Pantone codes and we will match them precisely.

Absolutely. Many of our clients combine embroidery on the chest with screen printing on the back, or add custom tags alongside standard decoration. We can help you determine the best combination for your needs.

We offer a wide range of custom merchandise including t-shirts, hoodies, crewnecks, jackets, polos, jerseys, headwear, quarter-zips, vests, long-sleeve shirts, and promotional products like pens, drinkware, and office supplies. If you do not see what you need in our catalog, just ask — we can source almost anything.

Yes. For clients looking for fully custom garments, we offer cut-and-sew services where we design and manufacture clothing from scratch. This includes custom fabrics, labels, tags, sizing, and packaging.

We work with top-tier blank apparel brands including Bella+Canvas, Next Level, Comfort Colors, Champion, Adidas, Nike, The North Face, and many more. We can recommend the best brand and style based on your budget and quality expectations.

Yes. Our catalog showcases our most popular items, but we have access to thousands of additional products. Let us know what you need and we will find it for you.

Pricing depends on the product, quantity, number of print colors or stitch count, and decoration method. Higher quantities generally result in lower per-unit costs. Submit a quote request and we will provide a detailed breakdown.

Setup fees may apply for certain decoration methods like screen printing, which requires custom screens. These fees are typically one-time costs and are waived or discounted on reorders using the same design.

Yes, our pricing is volume-based. The more you order, the lower the per-unit cost. We are happy to provide tiered pricing options so you can see the savings at different quantities.

We accept credit cards, ACH bank transfers, and company checks. For large orders, we may offer payment terms. A 50% deposit is typically required to begin production, with the balance due before shipping.

Yes, we serve businesses across all 50 states. We ship via UPS and FedEx with tracking on every order. Delivery times depend on your location and typically range from 3 to 7 business days after production is complete.

Yes, we offer split shipping and drop shipping to multiple addresses. This is ideal for companies with distributed teams or multiple office locations. Additional shipping fees may apply.

Currently, we primarily serve the United States. For international orders, please contact us directly to discuss options and pricing.

Go Custom Merch is a full-service custom merchandise company serving businesses nationwide. We specialize in premium custom apparel, branded merchandise, and promotional products — handling everything from design consultation to bulk fulfillment.

We work with businesses across every industry including technology, healthcare, education, hospitality, retail, nonprofits, and more. Whether you need 50 branded t-shirts or 5,000 promotional products for a trade show, we can help.

Yes. If you need help with your design, our team can assist with layout, formatting, and optimizing your artwork for production. We also offer design consultations to ensure your merchandise looks exactly how you envision it.

Quality is our priority. If any item arrives damaged or does not meet the approved proof, contact us within 7 days of delivery. We will resolve the issue promptly with a replacement or credit.